Support

Documentation

Many support queries and technical questions have already been answered in our documentation. Always check the included information and if you can’t find the answer you’re looking for then consider submitting a ticket with a support request.

Item support includes

  • Answering questions about how to use the item
  • Answering technical questions about the item
  • Help with defects in the item
  • Item updates to ensure ongoing compatibility and to resolve security vulnerabilities

Not included in item support

  • Theme customization and requests that require or involve custom coding
  • Installation of the item
  • Hosting, server environment, or software
  • Support for compatibility with 3rd party plug-ins
  • Support for out-dated or modified themes
For more information on Item Support Policy please refer to the original document.
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